Questions: California Department of Education Last Reviewed: Wednesday, February 24, Share this Page. You have the right to file a complaint when you believe that the state or school district has violated a requirement of the IDEA.
The SEA must resolve your complaint within 60 calendar days not business days from the day they receive it, unless there are exceptional circumstances with respect to the complaint. The complaint process can be effective in resolving conflicts with the school system and is less costly and intimidating than a due process hearing.
You can file a State complaint with the SEA about any of the matters for which you might otherwise file a request for a due process hearing, as well as for any other reason you feel that the school system has violated the IDEA.
However, be aware that, if you write a complaint on an issue that is also part of a current due process hearing, the SEA will not investigate this issue.
The due process hearing takes precedence over the State complaint process. The SEA will only investigate those issues in your State complaint that are not part of your due process hearing. Back to top. Call your local special education office or the SEA if you need more information about the policies.
Also ask for the name and address of the person to whom you should write your letter. Your complaint must be signed. Among other things, it must also contain:. The model letter below gives you an example of how you might write this complaint. Note that it is important to state what requirement of the law has been violated. When writing any business letter, it is important to keep it short and to the point.
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Complaints and Investigations. Complaint Types The Texas Education Agency has jurisdiction to investigate violations of school law concerning Texas public school entities such as school districts and charter schools , certified educator certificate holders, and educator preparation programs.
Department of Education - Office for Civil Rights USDE-OCR If you are in disagreement with decisions made by your local school entity that they are authorized by law to make, please note, filing a complaint is not the appropriate process for these matters. Special Education Complaints Parents of special education students with concerns about special education rights can file their complaints directly with the TEA. EPPs may also follow those instructions to file a complaint about the actions of other EPPs on behalf of a candidate transferring into their program.
Test Security Complaints Each person who participates in the Texas student assessment program is responsible for reporting any violation or suspected violation of test security or confidentiality. Instructions for filing a complaint about any incident that results in a deviation from documented testing procedures to be a testing irregularity are on that page.
TEA Customer Service Complaints - Compact with Texans Under state law, government agencies are required to create a "Compact with Texans" page that sets customer service standards and outlines the agency's procedures for responding to formal complaints from the public regarding customer service provided by TEA staff. Other Complaints Refer to the Complaints Handled by Other Agencies page for information and contacts about matters typically addressed by other agencies. These complaints are under the jurisdiction and authority of the U.
Visit the OCR website for details about when and how to file a complaint. OCR and TEA enforce several federal civil rights laws that prohibit discrimination in programs or activities that receive federal funds. In addition, TEA reviews school discrimination complaints and informs individuals of the appropriate complaint resolution options. Reporting Fraud, Waste or Abuse in Texas Anyone can report fraud, waste or abuse involving state and federal resources or concerning Texas public schools and Education Service Centers.
Reports of fraud may also be mailed to:. Equal Educational Opportunity. TEA Complaints Management. Related Content. I want to TEA Help Desk.
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