Please provide as much information as possible including:. Troubleshooting problems with downloads on a computer or laptop. Having trouble playing your downloaded programmes? Have a look at the following page for advice: Why won't my downloaded programmes play on my computer or laptop? Still need help? Please provide as much information as possible including: The version of BBC iPlayer Downloads installed on your computer you can find this by going to Settings in the application The operating system and version of your computer for example, Windows 10 or Mac OS Type of network e.
Need more help? Contact us. Browse our help categories Getting Started. Why just ban us from watching it and force us to find workarounds? Hello all, anyone having trouble accessing iplayer with NordVPN uk servers? I followed your advice and tried swapping around to different servers but to no avail unfortunately. Is it simple a case of go fish and hope I get lucky or is there something specific about my location that is preventing my wife from getting her EastEnders fix?
Hi David. It is indeed the case of go fish and hope you get lucky. I randomly checked eight NordVPN servers this morning and only half were working for anyone keeping score, servers , , and are fine as I write this.
It does seems Nord is getting hit a lot harder by the BBC these days. Great suggestion for the workaround — worked first time. No problem Stu. Happy to help! It worked the first few times now nothing I do can get it to work. Does this mean I need to purchase a dedicated IP address as well? Hi Kate. Hi Nic. If so, it may take anywhere from a few days to weeks for it to be fixed depending on how on the ball TorGuard is. If you can wait, I would give it at least a few days.
I have cyberghost and cannot access bbc iplayer in spain. Really annoying because i also have a tv licence in uk!!!!! Hi Les. I tried CyberGhost just the other day good timing : and they do have servers that work. They key is to pick a streaming server or streaming optimized as they call it. When I tried non-streaming servers, only one out of six worked. If I fight it, it will work in the end. Just reload for an hour! Hi Zuno. I see that from time to time as well.
The simplest solution is to just try another server. All lower server numbers I spot checked were fine. Something that I have to remember Chromebook user — and maybe helpful to others — is that there are two ways of using this VPN — one using a Chrome extension and the other as an Android app running on ChromeOS. For use with iPlayer you need to run the VPN app because the Chrome extension only tunnels browser traffic.
Hi Bernie. No problem. Thank you. Definitely use the app. Hi Tim, thanks for your article. Any advice on which servers are currently working? I have tried a lot of them with no joy. Hi Lisa. I just spot tested servers , , and and was able to access the iPlayer with all four. Give one of those a try. That may fix it. Hi Tim thanks for your reply! It is still not working, no matter which server I try nor how many times I clear the browser history. It must be just on my end if it is working for you.
I am wondering if there is something obvious that I am missing or should I just ask for a refund as I am still within the 30 days. My pleasure. The other obvious thing I can think of is that you have a DNS leak. The homepage should show your current location as being in the UK. The returned IP address es should also be shown as being in the UK.
Thank you so much for posting this comment. I was able to use the DNS leak test and find a leak that led me to my Antivirus being the issue. I had seen a lot about DNS leaks online, but this comment was a pretty straightforward explanation with a good link for help. I have worked my way around several vpn providers over the last few years, switching each time the BBC border-guards close them down. I am currently with unblock-us. Unblock-us say that their servers automatically switch to a new node, but have stopped responding to emails.
It would not be within the wit of man to create a password secured system to let me log into the BBC with my license number, and so continue to receive the services I pay for. But this week I frequently get download failed error. Is this is a location issue or some fault with the iPlayer? I find I can stream though I sometimes have to change servers to do this and sometimes the download works. This occurs only on my Windows 10 machine, my Android phone seems to work OK.
The BBC said in July that they had had reports of this problem. Any comments? Hi Graham. Based on your description, it sounds to me more like an iPlayer fault specifically running on Windows 10 and not a location issue. If it was the latter, I would expect this problem to occur on all your devices.
A quick live chat with them and they usually find a solution pretty quickly. If you want to swap countries you simply swap profiles I can save up to 5 This seems to work for everything other than downloads on the Iplayer and Iplayer radio on my phone or tablet for this I use the Nord VPN app on the device — in my case iPhone 5. This for some unknown reason then works fine do remember to switch off location though, and clear your cache too.
Hope this helps. Hi Steve. Thanks for sharing! And yeah, I completely agree. NordVPN is top notch. High Tim, a very useful article. Any suggestion should before the WC semi finals? Thank sin anticipation. Hi Prit. Unless they since changed their mind, you may want to consider a provider switch.
When running a spot check earlier, I found a working server with both providers on the first try. I have just given up with Strong. I email the help desk and sometimes they get it going;. Not recently. I am also in same boat with strong vpn now. Was working fine then I got it working again now two weeks later tried all the open vpn and nope.
But weirdly now tv works when that has not for over a year. But bbc and Itv both stopped working today out of the blue very weird. I was also getting only 4mbit speed with strong vpn too. How is it for you and speed wise?
I am going to try express vpn heard they are best I just order a linksys so I can run the software they have for it. I currently have ddwrt on lots of routers.
Have a good night all. I miss him hate living in the states but my son is here but I am alone. I like to watch casualty holby city and lots of other documentaries. Also I have no dns leaks at all. At least I can watch now tv which not really interested. Another thing if you sign up for free now tv trial and cancel it before 14 days cancel it and select the reason it is too expensive and they give mega cheap deal for 4 months.
Then in 4 months cancel again pick too expensive and keep doing it. Lol cheers. Thanks Tim for taking the time to write this excellent and very helpful article. I use Nord VPN which is great and managed to solve the issue with your help. Hi Tim, After not being able to watch England v Colombia yesterday I was recommended Expressvpn and installed it easily, and spent 5 minutes on iplayer before a message popped up about network locking….
I then spent an hour troubleshooting before getting help from the customer support. My PC Internet had completely locked, as it had on my iPad. Thankfully my phone still worked as I then spent another 3 hours really!! Needless to say I felt very unhappy about it and asked for my money back.
Have you any idea why Express Vpn would block my internet and can you see any way round it? Hi Jane. Anyone else got around this? Hi Craig. No issues here. Which platform or operating system are you seeing these issues on?
Content being locked to regions is ridiculous in the modern world. Totally agree. Rather than locking things down, they should simply charge for it. Most of us would gladly pay, myself included. A lot of people would, but the BBC has to block access from other countries because of intellectual property rights issues. The shorter duration is so they can add the commercials. I have tried several servers but still nothing. Is it still working for you. Hi Keith. It does look like certain IPs have been blocked over the last few days, but I managed to find a working one pretty quickly.
Just a quick update. Looks like many maybe all? NordVPN servers are working once again. I tried several of the ones which I found were out of commission a few days ago, and all were fine today. Hi Tim, great article, it clears matters up for me, thanks. In previous years the same setup worked fine. Any suggestions? Any provider you especially recommend for this? Tim, just wanted to let you know that while waiting for your reply I read around on your website a bit more and decided to go ahead and order NordVPN.
Thanks again for the really helpful website. Hello Tim, To follow up on my previous post s , I just wanted to let you know that something interesting happened when I installed NordVPN and tried to use it. Am I guessing right? Website: www. While you may occasionally run into a NordVPN IP address that has been blocked, disconnecting and reconnecting to a different server location will usually restore access.
No matter the connected device, whether you enjoy video on your computer, mobile device, game console or other streaming device, BBC iPlayer is available in some manner for that device. Browser extensions are available for the Chrome and Firefox platforms. Users can simultaneously connect up to 6 devices to NordVPN users on a single account.
You can purchase pre-configured routers from FlashRouters. However, its extended subscription options are priced quite nicely when you consider the services that the provider offers. For more information, visit the NordVPN website.
Arguably, one of the most popular uses for a VPN is to access geo-blocked content located in other regions of the globe.
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