Sign in to MySupport. Need More Help? To resolve the issue: Make sure that you have the correct Internet connection settings. Make sure to allow cookies on your browser.
Click Network and Internet. Click Internet Options. Tick the Use a proxy server for your LAN These settings will not apply to dial-up or VPN connections check box, and then enter the correct proxy server address and port number.
Tick the Bypass proxy server for local addresses checkbox and then click OK. Open Internet Explorer and reinstall using the Web installation method. Other troubleshooting steps: Clear the browser cache. Try another installation method. If the installation is not successful, gather the following logs: Downloader Logs:. Did this article help you?
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Related Articles. Remote installation on Windows 7 fails even when the account used has local administrator privilege Technical Support: OfficeScan. Download Center. Product Documentation. Support Policies. Product Vulnerability. Ideas Exchange. Create a technical support case if you need further support. When performing a remote install, the following error message appears even when the remote registry service on the Windows 7 side has been manually started:.
To install on a remote computer, use an account with administrator privileges. If the target computer is running Windows XP Home or Vista Basic, remote installation cannot proceed because there is no remote registry service on these platforms. Only the built-in administrator account can perform a remote install. If the account is disabled, use the command below to enable it:.
On a Windows Active Directory environment, administrators with domain administrator privilege can remotely install OfficeScan clients on Windows 7 platform. If you encounter problems using this deployment procedure, refer to this Microsoft article: Enable and Disable the Built-in Administrator Account.
To check the Windows account, refer to the Troubleshooting Guide for OfficeScan client installation issues. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
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Reinstall the Security Agent SA.
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